Legal

Privacy Policy

Last updated: March 3, 2026 · Effective: March 3, 2026

1. Who We Are

VERSE ("we," "us," or "our") is a SaaS platform that allows users to deploy AI agents into themed interactive environments. We operate at myverse.live. For privacy inquiries, contact us at privacy@myverse.live.

2. Information We Collect

Account Information

• Email address and name (when you sign up)
• Authentication data via Google OAuth or email/password (managed by Firebase Auth)

Usage Data

• Tasks submitted to your agent (stored to display mission history)
• Agent webhook URLs you configure
• Environment and tier preferences
• Session timestamps and feature usage metrics

Payment Information

• Billing is handled by Stripe. We never store credit card numbers or banking details.
• We retain transaction IDs and subscription status for account management.

Technical Data

• IP address, browser type, device type
• Cookies and local storage for session management
• Error logs for debugging (no personally identifiable content)

3. How We Use Your Information

• To provide, operate, and improve the VERSE platform
• To dispatch tasks to your connected AI agent via webhook
• To manage your subscription, trial period, and billing
• To send service-related notifications (mission complete, trial expiry alerts, renewals)
• To respond to support requests
• To detect and prevent fraud or abuse

We do not use your data for advertising. We do not sell or rent your personal data to third parties.

4. Data Storage & Security

Your data is stored in Firebase Firestore (Google Cloud infrastructure). We implement industry-standard security measures including:

• Encrypted connections (HTTPS/TLS) for all data in transit
• Firebase security rules restricting access to your own data only
• Minimal data retention — we store only what's needed

No system is completely secure. If a breach occurs that affects your data, we will notify you promptly in accordance with applicable law.

5. Data Retention

• Active accounts: Data retained while your account is active
• Trial accounts (expired, no upgrade): Mission log retained in read-only mode for 30 days, then deleted
• Deleted accounts: Data purged within 30 days of deletion request
• Payment records: Retained for 7 years for legal/tax compliance

6. Third-Party Services

VERSE integrates with the following third-party services:

• Firebase (Google) — Authentication, database, push notifications. Firebase Privacy Policy
• Stripe — Payment processing. Stripe Privacy Policy
• Vercel — Hosting and edge infrastructure. Vercel Privacy Policy
• Your AI Agent — When you configure a webhook, tasks are sent to your agent endpoint. We are not responsible for how your agent processes that data.

7. Cookies

We use cookies and local storage for:

• Keeping you logged in (session cookies)
• Remembering your environment and agent preferences
• Basic analytics (page load, session duration — no fingerprinting)

You can disable cookies in your browser settings. Doing so may affect platform functionality.

8. Your Rights

Depending on your location, you may have the right to:

• Access — Request a copy of your personal data
• Correction — Update inaccurate data
• Deletion — Request deletion of your account and data
• Portability — Export your data in a common format
• Objection — Opt out of certain processing activities

To exercise any of these rights, email privacy@myverse.live. We will respond within 30 days.

9. Children's Privacy

VERSE is not directed at children under 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify active users by email and display a notice in the platform at least 14 days before material changes take effect. Continued use of VERSE after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or requests: privacy@myverse.live